Security & Privacy

Your clients' data, protected

Nataly SLP is built for Canadian speech-language pathologists who handle sensitive clinical information every day. Your data is hosted in Canada, identifying details are redacted before any AI processing, no client data is ever used to train AI models, and your records stay under your control — exportable anytime. This page explains exactly how, in plain language.

Hosted in Canada
PIPEDA compliant
Identifying details redacted before AI
No AI training on your data

Your data stays in Canada

All of your practice data is hosted in Canada, in a Canadian data centre (ca-central-1 region). Where your data physically lives matters — to your professional obligations, and to the families who trust you with their information.

Canadian data centre

ca-central-1 region

What the AI sees — and what it doesn't

Before any text reaches the AI, Nataly automatically redacts identifying information. The AI works with the clinical content — not your client's identity. Real names are restored only in what you see, the therapist.

Your note

Léa Tremblay made clear progress on /r/ today. Call her mother at (514) 555-0192 or write to m.tremblay@email.com (H2X 1Y4) to schedule the follow-up.

What the AI receives

[CLIENT] made clear progress on /r/ today. Call her mother at [PHONE_REDACTED] or write to [EMAIL_REDACTED] ([POSTAL_REDACTED]) to schedule the follow-up.

  • Client names are replaced with [CLIENT]
  • Phone numbers are removed
  • Email addresses are removed
  • Postal codes are removed
  • Real names are restored only for you, the therapist

We're precise about this on purpose: names, phone numbers, email addresses, and postal codes are what is redacted today. We would rather tell you exactly what is protected than make a blanket claim.

Powered by Claude, built by Anthropic

Nataly's AI features are powered by Claude, the AI model built by Anthropic. Two things matter here:

Anthropic does not train its models on API data.

No client data is ever used to train AI models.

Compliance, stated carefully

We describe our compliance posture precisely — no stretched claims, no borrowed logos.

PIPEDA compliant

Built to comply with Canada's federal private-sector privacy law.

Quebec Law 25

Designed to align with Quebec Law 25 obligations — from Canadian data residency to how identifying information is handled before AI processing.

HIPAA-compliant infrastructure

For therapists working in US contexts, Nataly runs on HIPAA-compliant infrastructure.

Nataly SLP is an independent platform. It is not endorsed, approved, or certified by the OOAQ, CASLPO, or any professional order.

Who can see what

Access to clinical records is restricted by design, at the database level — not just in the interface.

Row-level security

Every database query is scoped by security rules enforced at the data layer.

Clinic isolation

Each clinic's data is isolated. Therapists see only their own clinic — never anyone else's.

No client logins

Clients and families do not have accounts. Only licensed professionals access records.

Encrypted everywhere

Data is encrypted in transit and at rest.

Your records stay yours

Your clinical files belong to you, not to us. Export your records anytime — if you ever leave, your files go with you. That control is there to support you in meeting the record-keeping obligations that come with your professional practice, whether you are a member of the OOAQ, CASLPO, or another order.

  • Export your records anytime
  • You keep full control of your clinical files
  • Supports your professional record-keeping obligations

Nataly SLP is an independent platform. It is not endorsed, approved, or certified by the OOAQ, CASLPO, or any professional order.

Ask us anything

Privacy questions deserve straight answers. If anything on this page is unclear — or you have a question we have not answered — reach out.

Chat with us

Use the chat bubble in the corner of this page. Ask your privacy and security questions in English or French.

Email us

Write to support@natalyslp.com and a human will answer.

support@natalyslp.com

Contact page

Prefer a form? Send us a message through our contact page.

Go to contact page

See it for yourself

Try Nataly SLP free for 14 days — no credit card required. Founding member pricing: $79 CAD/month for the first 100 clinics.